Tag Archives: upgrade

Upgrading software: What can possibly go wrong?

The software that runs my online shop (The Crystal Cave) needed updating last week. Great, I thought! Security updates, performance issues solved, speed increase! So, I had a look at the upgrade process, and it seemed really simple. One-click, and its done! BUT: There is an advisory – make a back-up, just in case. Good advice, I thought. They even provide a back-up button. So, I wait a while, as it copies my existing shop, so I can restore is needed. Then, click to upgrade. A short while later, an error pops up! No Data. hmmm …

I can now no longer log in to my shop! Customers appear to be able to log in, and order things, but I am unable to check the orders and process them! A few tests, and I am emailing my website hosts to let them know, and see what can be done. Of course, this is Friday afternoon! A couple of automated “We have received your email” and a request for more info leaves it at 6PM. The shop is effectively offline for the weekend!

Monday rolls around, and, as usual, my hosts (Free Virtual Servers – look them up, if you need a domain, hosting or web design!) get the systems all sorted in the blink of an eye! All is well, and I can log in and start processing the weekend’s orders. But what is this? Another upgrade available? Nooooo ……

With great trepidation, I reach to click the link, fully expecting another few days offline. I’ve plenty to be getting on with besides fixing the shop, and can do without the hassle …
I decide to set it going, and rather than watch it, I’ll go make a coffee. By the time I’m back at my desk, the upgrade has finished, asking me to “Click here to test the upgrade” … I reach for the mouse. I click. I wait. My shop appears. No problems.

I spend the next half an hour logging in and out, in disbelief! I test all the new functions, and make sure the old ones still work. I check my products and look to see which have fallen out of their categories.

All is working.

I never trust things that work so easily, especially just after a major failure. But The Crystal Cave is open for business again! Feel free to browse and buy, safe in the knowledge that your order can be processed quickly and smoothly. And if it does fail again, don’t worry, you’ll be the first to know!